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Carlsbad police outline complaint intake and investigation process; department reports 31 complaints last year
Summary
Assistant Chief Reid Shipley walked the commission through filing options, complaint classifications (Type 1 and Type 2), resolution categories and state decertification reporting. He said the department recorded 31 complaints last year with about 13% of externally generated complaints sustained.
Assistant Chief Reid Shipley of the Carlsbad Police Department told the Community Police Engagement Commission on April 22 that residents can file complaints by phone, text, email, in person or via a fillable form on the department website.
Shipley said any member of the department is required to accept a complaint and that filings can be anonymous, although anonymity can hamper investigators seeking additional information. "The Carlsbad Police Department values community input, and we recognize that community trust is essential," Shipley said. He described the online form and noted it includes fields to flag profiling or bias concerns.
Shipley outlined the department's two-tier classification system. Type…
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