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IT reports 696 help tickets, says ADA fixes on track; committee approves IT bill payment
Summary
Cheryl of LaSalle County IT reported 696 help tickets for March (attributed to end-of-year website postings), said a document-access solution will meet the state's April 24 ADA deadline, and the committee approved payment of an IT bill by voice vote.
The LaSalle County IT and Central Services Committee heard an IT update April 2, 2026. Cheryl of IT reported a rise in help tickets, progress on security reporting, and steps to achieve website ADA compliance.
Cheryl said the department logged "696" tickets for the month and attributed the increase to end-of-year closing tasks, including agendas and minutes posted to the county website that created carryover work. She said the Fortinet…
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