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IT reports 696 help tickets, says ADA fixes on track; committee approves IT bill payment
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Summary
Cheryl of LaSalle County IT reported 696 help tickets for March (attributed to end-of-year website postings), said a document-access solution will meet the state's April 24 ADA deadline, and the committee approved payment of an IT bill by voice vote.
The LaSalle County IT and Central Services Committee heard an IT update April 2, 2026. Cheryl of IT reported a rise in help tickets, progress on security reporting, and steps to achieve website ADA compliance.
Cheryl said the department logged "696" tickets for the month and attributed the increase to end-of-year closing tasks, including agendas and minutes posted to the county website that created carryover work. She said the Fortinet intrusion report was "about standard," and a clean-Internet report would be produced later that day.
On accessibility, Cheryl said the department is "actively using the doc access" solution and that it "will put us in compliance for the April 24 ADA mandate by the state." She also said a previous issue with website emails reported last month has been resolved.
Cheryl said IT will hold a departmental meeting next week to review grant opportunities submitted by staff (a staffer named Ali provided a list) to determine whether any grant funding can be pursued to offset costs.
The meeting also included a brief discussion about an outstanding iFiber payment: the moderator noted one remaining payment on the county's iFiber schedule has not yet been received. The committee did not take additional formal action on that item during the meeting.
The moderator requested a motion to pay the IT bill; Tina Bush moved and Brian Dose seconded. The committee approved the payment on a voice vote. The committee later moved to accept the IT report (moved by Brian Dose; seconded by James Reid), which also carried on a voice vote.
The IT report presented concrete next steps: the department will circulate the clean-Internet report when available, hold the grants review meeting next week, and monitor the remaining iFiber payment.
