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Lawmaker questions IRS official on balancing speed and accuracy in claims processing
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Summary
A lawmaker representing Ogden, Utah, pressed an IRS official on how the agency is boosting claims-processing volume without sacrificing accuracy, and the official pointed to technology and direct deposit while citing IG, GAO and National Taxpayer Advocate reports that prompted rule changes.
A lawmaker representing Ogden, Utah, pressed an IRS official on how the agency is incentivizing higher claims-processing volumes while maintaining accuracy, saying the lawmaker represents “over 7,000 IRS employees in Ogden” and praising their dedication.
The lawmaker asked, “Can you speak to how you are simultaneously incentivizing the number of claims processed and ensuring the accuracy of those claims being processed?”
The agency official replied, “Well, the only way to do more is with technology.” The official said direct deposit is a key tool, adding, “we're huge advocates for [direct deposit] for both eliminating fraud and also improving timeliness,” and emphasized that “there's nothing more important than timeliness and accuracy.”
The official said the agency has implemented “a pretty big set of rules” in response to reports from the inspector general, the Government Accountability Office and the National Taxpayer Advocate, and credited IRS career leadership and the local workforce with executing those changes.
The lawmaker thanked the official and said the district has seen similar results, then invited the official to visit Ogden.
No formal action or decision was recorded in the exchange; the discussion focused on agency practices and oversight that officials said are intended to increase efficiency while preserving accuracy.
