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Emergency communications director seeks three call‑taker positions to reduce overtime after CAD upgrade
Summary
Will Flagler outlined plans to stabilize Arlington's 911 center after a CAD system upgrade, proposing three full‑time call‑taker positions funded by a reallocation of overtime to reduce abandonment and improve response reliability.
Will Flagler, director of Arlington County's Department of Public Safety Communications and Emergency Management (DHPSON), told the county board that technology upgrades — including a February rollout of a new computer‑aided dispatch (CAD) system — have improved capabilities but cannot substitute for staffing.
"We successfully launched our new computer aided dispatch system," Flagler said, and credited cross‑agency coordination with the upgrade. He said modern tools…
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