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Idaho Falls tightens and clarifies utility disconnect procedures; residential trigger moves to 48 days
Summary
Council approved an amended termination and temporary disconnect policy that consolidates utility procedures city-wide, sets nonresidential disconnect at 75 days and moves the residential trigger from 45 to 48 days to reduce weekend disconnects; winter protections Dec. 1—— Mar. 15 were reiterated.
City staff presented a consolidated update to the City of Idaho Falls' termination of utility service and temporary disconnect policy during the April 2 council meeting. The revised policy brings all municipal utilities under a single set of procedures designed to improve consistency, transparency and customer support.
Key changes noted by staff: nonresidential accounts will…
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