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Milton officials cite aging servers in utility billing collapse; city waives late fees, pursues insurance claim
Summary
City staff told the Milton City Council a collapse of aging servers led to a lengthy utility-billing outage; staff described a full infrastructure rebuild, a waiver of late fees for the affected months, and plans to pursue business-interruption reimbursement from the city's insurer.
City staff told the Milton City Council on March 19 that the recent failure of aging servers caused a collapse of the city's billing and network services, prompting a multiweek outage, waivers of customer late fees, and work to recover lost revenue.
At the work session Mr. Spears said the city's firewall had been in place but that ‘‘it's more of the age of the equipment that caused the problem’’ and identified 12- and 14-year-old servers that were scheduled for replacement in prior budgets but had not been replaced when they failed. Planning and operations staff later explained they completed a ground-up rebuild: new server storage, off-site backups, network segmentation, updated firewall policies and documentation, and the…
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