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Detroit startup pitches voice agent 'Emily' after 12‑week pilot; council asks for transparency
Summary
Believe in AI presented ‘Emily,’ a conversational voice agent piloted in two districts; company said Emily handled more than 1,750 calls and resolved roughly three out of four requests, while councilmembers raised concerns about city branding and transparency.
A local startup urged the Detroit City Council to consider expanding a pilot of an automated voice agent called Emily that the company says answered district-level calls and reduced voicemail backlogs.
Mario Kelly, cofounder of Believe in AI, described Emily as a call-center agent that can hold natural conversations and capture calls for transcript review. He said the pilot ran in Districts 3 and 4 and that the company would like to expand the tool to other districts and…
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