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Thief River Falls staff recommend replacing Harris Smartworks with nonproprietary meter data system
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Summary
City staff said billing problems with Harris Smartworks prompted a proposal to switch to a nonproprietary meter data management system via a four-month transition contract at $5,000 per month; the council approved the move by voice vote.
City staff recommended discontinuing the city’s use of Harris Smartworks for meter data management and moving to a nonproprietary system, arguing the existing vendor relationship has not provided adequate support for the billing office.
The presentation, given by Wayne, said the city has used Harris Smartworks for about three years and that the billing office “gets no support” from the vendor. Staff proposed a four-month transition period at $5,000 per month to implement a replacement system that would remove ongoing annual licensing fees, and asked the council to approve the switch. The council moved, seconded and approved the motion by voice vote.
Why it matters: city meter data systems feed billing and customer service. Staff framed the switch as a way to reduce recurring fees and improve operational support for the billing office.
What the council decided: the council approved the transition motion (voice vote). The motion does not record a roll-call tally in the minutes. Staff will proceed with the transition plan and implementation steps as described in the presentation.
