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Resident urges clearer Lifeline H2O notice after receiving 'past-due' bill; council seeks water-department briefing
Summary
Bettya Varner told the committee she paid $34 under the Lifeline H2O program but received a March bill showing a past-due balance; the chair asked the water department to present on affordability programs and offered a contact to help Ms. Varner.
During public comment on Feb. 18, resident Bettya Varner told the Budget, Finance & Audit committee she had enrolled in the city's Lifeline H2O affordability program and began paying the $34 monthly credit in February. She said she paid $34 on Feb. 2 and later received a March bill that listed a past-due balance. Varner said a water-department agent told her the excess amount above the $34 was…
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