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Orderville staff demonstrates autopay, encourages paperless utility billing
Summary
Town staff demonstrated the utility express‑bill portal and autopay setup, noted roughly 170 accounts are paperless and that the town absorbs card processing fees; council discussed outreach strategies to increase signups.
Town staff demonstrated how residents can sign up for autopay and paperless billing through the Orderville municipal portal. Brianna (speaker 1) walked the council through account setup, notification preferences and safety limits, and set up the mayor's autopay as an example during the meeting.
"There's no credit card fee. The town pays all of the credit card fees," Brianna said when asked about processing costs. Staff reported about 170 paperless accounts and that express‑bill processing costs the town roughly $350 per month. Council members discussed whether to incentivize paperless signups or to emphasize outreach and education through events such as the upcoming fair.
Staff offered to help residents without email or who need assistance to enroll and said the town can use its MyGov/text channels, email updates and in‑person office assistance to increase enrollment.
