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Marathon Health praises county clinic’s patient satisfaction, eyes regional expansion
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Summary
Marathon Health presented its year-end review to the Denton County Commissioners Court, citing high patient satisfaction (NPS 96.1), growth in preventive visits and engagement among high‑risk employees, and plans to explore broader shared-service clinic models across the DFW region.
Marathon Health representatives on April 7 briefed Denton County commissioners on the year four results of the county employee clinic partnership and described areas for growth and tighter engagement with large departments.
Tony Rose and Marathon Health executive Larry Morrissey told the court the clinic served more than 2,000 unique members and achieved an unusually high net promoter score: "Our net promoter score, by the way, of 96.1," Morrissey said, comparing the county’s score to typical community-health benchmarks in the 30–40 range. He said the county saw a 14% increase in preventive care visits and that 78% of members made progress on at least one at-risk biometric.
Morrissey illustrated the clinic’s impact with a patient story: "Pat's alive today because of the investment that you made," he said, describing a referral that led to life-saving cardiac care. Marathon Health also reported higher mental‑health engagement among members and identified the sheriff’s department as an area with additional outreach opportunity.
The vendor said it is exploring a regional shared-service model to reach employees across nearby municipalities and faith-based partners, and offered to follow up with county staff on service-level data and actuarial analysis.
Commissioners praised the partnership and asked staff to coordinate a deeper dive after the meeting. Marathon Health said it would meet with county human-resources and benefits staff to refine engagement strategies and consider expansion pathways.
