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Amarillo to launch new utility customer portal March 31; billing systems paused March 26–30
Summary
City announces a modernized utility billing portal and CIS conversion set to go live March 31. Customers will receive new account numbers; phone and online billing services will be paused March 26–30 with staff assisting urgent needs and a 30‑day grace period for late fees.
The Amarillo City Council heard details Thursday on a new customer portal and customer information system (CIS) conversion scheduled to go live March 31, city utility billing manager Jennifer Gonzales told the council.
Gonzales said every utility customer will receive a new account number and that current portal users — about 34,000 accounts — will need to re‑register. Online lookup tools and April paper bills will provide the new account number, she said, and customers who…
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