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Claimants tell Workforce Commission hearing officers can seem prosecutorial and portals offer no visibility
Summary
Two public commenters urged the Workforce Commission to clarify hearing officers’ roles and fix communication failures in appeals, saying clerical errors, lack of portal visibility and unreturned ombudsman inquiries left claimants without recourse.
Vicky Flower, a citizen who identified herself during the meeting, told the Workforce Commission that hearing officers sometimes act like prosecutors rather than neutral adjudicators and that claimants lack visibility into evidence submitted to the tribunal.
"Are hearing officers supposed to act as a neutral judge figure or prosecuting attorney or something else entirely?" Flower asked, saying the answer often seems to depend on how much testimony is in the record. She described clerical errors in a loved one’s case, unanswered fax confirmations and an online portal that…
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