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Ellensburg rolls out Outify tool to improve outage messaging and customer notifications
Summary
Ellensburg staff described a new outage-management tool, Outify, that enables two-way phone and text alerts, populates an outage map and flags medical‑alert customers; customers can opt out if desired.
Buddy Stanovich, the city’s energy services director, told the council that the utility implemented an outage communications tool called Outify to improve two‑way notifications and situational awareness.
"We implemented this tool called Outify that would allow some two‑way communication between our customers," Stanovich said, explaining that the platform can handle phone calls and text…
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