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MetroNet outlines fiber rollout for Burr Ridge, promises neighborhood communications and restoration
Summary
MetroNet representatives told the Village Board they plan a spring start for a buried, 100% fiber network in Burr Ridge, described resident notices, a 24–48 hour restoration commitment and current service speeds up to 5 Gbps; trustees asked about access points and construction timing.
MetroNet representatives Shana Brockett and Martin Garrity told the Village of Burr Ridge board on Jan. 13 that the company plans to bring a buried, 100% fiber-to-the-premise network into parts of the village starting this spring and expects the neighborhood build to take about six to nine months.
Brockett said MetroNet will notify residents through a multi-step outreach program—an initial letter 30–45 days before construction, bright green “construction underway” postcards 7–10 days before work, yard signs a few days prior and realtor‑style signs at neighborhood entrances. She said MetroNet maintains a construction website and a customer-service line for questions and tickets, with a stated target response time of 24 business hours.
Garrity described the company’s restoration and field protocols. “We restore within 24 to 48 hours as we’re building,” he said, adding that pedestal structures are flush with the ground to ease mowing and landscaping. On locating buried pedestals, he said, “Every structure we put in has a locating puck in it, and we have these magic wands that’ll be able to find them.”
Trustees pressed Metronet staff on service and construction details. When Mayor Grama asked about typical service speeds, Garrity said offerings vary by community and by plan but that downstream speeds in other deployments are currently between 1 and 5 gigabits per second; he noted upstream rates are typically lower and that MetroNet’s service is asymmetrical.
MetroNet said it will not rely on aerial attachments in Burr Ridge and that the only above‑ground utility structure would be a small hut sited outside the village in Darien, where crews will begin the feeder route. The company said it provides daily street sheets to any village staff who request them and will meet monthly with village staff to review construction.
The presentation was informational; no village action was required. Trustees endorsed continued staff coordination with MetroNet on permits, construction communications and restoration expectations.
