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Orland Park to add AI chatbot to website, approves Polco survey partnership

Orland Park Board of Trustees · April 8, 2026

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Summary

The village approved an agreement with Citibot to deploy an AI chatbot as part of 'VOP Connect' for 3-1-1 service requests and separately approved a community survey partnership with Polco to gather resident feedback.

The Orland Park board approved an agreement with Citibot to add an AI-powered chatbot to the village website and also approved a community survey partnership with Polco to gather resident feedback, Mayor Jim Dodge said.

Dodge framed the Citibot deployment as part of "VOP Connect," the village's centralized communications hub: "This will make it easier for residents to get answers quickly and submit or track service requests to our 3 1 1 system," he said. The board described the chatbot as intended to speed responses and streamline service requests.

Separately, the board approved a community survey partnership with Polco to collect resident input; Dodge asked residents to monitor the village website and social media for opportunities to participate. The transcript records approval of both agreements but does not list contractual amounts, implementation timelines, or vote tallies.

Officials said details on rollout timing and survey windows will be posted to village channels. The transcript does not include any dissent or alternate proposals regarding these digital-engagement initiatives.