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ARR: on‑demand brush, bulk and HHW pickups cut landfill tonnage, boost recycling and customer satisfaction
Summary
Austin Resource Recovery staff reported large uptake of on‑demand brush, bulk and household hazardous waste services since January 2025, citing appointment volume, higher diversion rates and customer satisfaction above 90%; staff said landfill tonnage and disposal costs declined while fuel and mileage rose because of added diversion trips.
Austin Resource Recovery staff reported that the city’s January 2025 launch of on‑demand brush, bulk and household hazardous waste (HHW) collections produced substantial customer uptake, higher diversion and reduced landfill tonnage compared with the previous service model.
Samuel Gilbert, division manager for litter abatement, said staff scheduled roughly 14,000 brush appointments and more than 52,000 bulk appointments across calendar year 2025 as the department scaled up from initial pilot volumes. "The appointment‑based model allows customers to schedule up to three curbside collections per year and gives residents control over…
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