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Taos Central Dispatch reports rise in March 2026 call volume; staffing and consoles discussed
Summary
Dispatch Director Roberto Saragaza presented March statistics showing a month‑over‑month increase in calls for service across law enforcement and EMS; commissioners discussed staffing, console capacity and plans to procure more consoles and track permit/permitting impacts tied to GIS issues.
Taos Central Dispatch Director Roberto Saragaza presented monthly statistics for March 2026, reporting 2,454 total law‑enforcement‑related calls for service that month with approximately 48% routed to the Taos County Sheriff’s Office and 38% to the Taos Police Department. Fire and medical calls were likewise up, with Taos County EMS accounting for the largest share of responses.
Saragaza told commissioners that overall calls for service rose from roughly 2,300 in February to about 3,000 in March, attributing part of the increase to improving weather and more outdoor activity. He reported the dispatch center was currently staffed with four dispatchers per shift using four consoles and said the department is in talks with Motorola for quotes to add consoles and capacity. He said the center is ‘‘fully staffed'' from a personnel standpoint but noted equipment capacity constraints during high‑call days and special events.
Commissioners asked for comparative data and trend breakdowns for residential versus commercial calls and requested clearer backlog metrics tied to permitting and addressing that depend on GIS map functionality. Staff said ESRI is engaged to migrate and restore mapping layers on upgraded servers after a prior cybersecurity incident affected GIS services; commissioners asked staff to return in two weeks with permit and backlog counts to inform potential temporary staffing or contractor support to speed permitting operations.
No formal action was taken; the presentation served as an operational update and prompted follow-up requests for additional data and equipment quotes.
