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San Bruno staff report six-month paid-parking update as kiosks stabilize; council asks for more data
Summary
City staff told the council that programming faults, battery and siting problems — compounded by vandalism and user errors — largely drove kiosk outages; finance staff reported early deficits and recommended more months of reliable uptime before rate changes while council asked staff to study shorter increments, Sundays/holiday rules, El Camino Real kiosks and app alternatives.
City staff presented a six-month update on San Bruno’s downtown paid-parking program on Nov. 12, detailing persistent kiosk failures at launch that staff now attributes to controller programming errors, battery and solar siting problems, vandalism and operator mistakes.
“Only as of a couple of weeks ago, we came to the conclusion that some programming that was put on the controllers in the kiosks was faulty,” said Bridal Drazen, the staff presenter, explaining that technicians reprogrammed all 83 kiosks and the vendor is replacing batteries at its expense. Drazen said staff believes the primary power and interoperability problem has been resolved but recommended monitoring uptime before making policy changes.
Nick Figueroz, the city’s administrative services director and chief financial officer, gave the fiscal picture. He said the program posted a roughly $140,000 deficit for the portion of FY24 that it operated and projects an…
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