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Indiana Department of Veterans Affairs presents accreditation standards; Kosciusko County service officer meets requirements
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Summary
An IDVA district service officer outlined new veteran-service officer accreditation standards enacted in 2025, including use of the Vetrospect claims system and a requirement for VA-issued PIV credentials; Kosciusko County's service officer was reported as meeting the new KPIs.
Mark Gourley, a district service officer with the Indiana Department of Veterans Affairs, told Kosciusko County commissioners that the IDVA's finalized accreditation standards (implemented following changes in the 2025 Indiana General Assembly) will standardize training, technology and performance measures for county veteran service officers.
Gourley said the standards reference Indiana Code 10-17-1 and require each county to use the state-provided Vetrospect claims-management account; the state provides one account per county and counties pay for any additional accredited-user accounts. He also said accredited officers will need to obtain a Federal VA personal identity verification (PIV) card to access the Veterans Benefits Administration system. "Each county is given a single user account to our claims management system, Vetrospect," Gourley said, and he added that Kosciusko County's service officer "is meeting all of the requirements and has good numbers behind those KPIs."
Gourley outlined annual training requirements, a four-day statewide training in Franklin for the year and district-level one-day trainings in spring and fall, plus online modules and periodic exams. He also described compliance procedures and said the standards specify steps to return an officer to compliance or to revoke accreditation if needed.
Commissioners accepted the report and asked clarifying questions about whether local adoption was required; Gourley said the standards were effected by state law and do not require a local ordinance or separate adoption.
The presentation is the first of two biannual county-level reports the IDVA intends to provide this year, Gourley said.
