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Bountiful council approves 90‑day trial of Hyper nonemergency call software to ease dispatch workload
Summary
The council approved a $60,000 agreement and a 90‑day test of Hyper’s virtual call‑taking software intended to handle routine nonemergency calls; staff said Hyper could potentially handle up to 75% of nonemergency volume and that audit tools and a contract true‑up are part of the proposal.
The Bountiful City Council on March 10 approved a contract and trial period for Hyper, a vendor offering automated nonemergency call‑taking software, with the stated aim of reducing pressure on dispatchers and improving bilingual handling and translation services.
Chief Bealer presented the proposal, saying the software is “designed to function as a virtual call taker, which relieves staffing pressures by automating a portion of the routine non emergency phone calls” and that Hyper estimates it…
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