Bountiful council approves 90‑day trial of Hyper nonemergency call software to ease dispatch workload
The council approved a $60,000 agreement and a 90‑day test of Hyper’s virtual call‑taking software intended to handle routine nonemergency calls; staff said Hyper could potentially handle up to 75% of nonemergency volume and that audit tools and a contract true‑up are part of the proposal.
The full story
The Bountiful City Council on March 10 approved a contract and trial period for Hyper, a vendor offering automated nonemergency call‑taking software, with the stated aim of reducing pressure on dispatchers and improving bilingual handling and translation services.
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