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Council directs staff to pursue percentage-based service fee to recover city card-processing costs
Summary
In a work session, Denton's CFO presented options to recover rising online card-processing costs. Councilors signaled support for a service fee (option 3), preferring a percentage rate to avoid disproportionate impacts on customers who make many small payments.
Matt Hamilton, Denton's chief financial officer, told the council staff is reviewing three ways to recover online card-processing costs: keep absorbing costs in utility budgets; assess a flat convenience fee (estimated $2.90 per transaction); or apply a service fee now allowed under October 2025 card-brand rule changes that can be percentage‑based (Hamilton said an estimate to fully recover…
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