Enterprise council authorizes OpenGov software contract after staff outlines $585,122 first-year cost
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Summary
The Enterprise City Council authorized the mayor to execute a master services agreement with OpenGov, a cloud-based municipal software vendor. Staff said the first-year implementation would cost about $585,122 with an annual contract of $257,627 and a 5% annual escalator; council sought details on rollout, HR integration and user outreach.
The Enterprise City Council on April 7 authorized the mayor to execute a master services agreement with OpenGov, Incorporated for municipal software and related professional services, following staff presentations and questions about cost and rollout.
City staff (identified in the meeting as the presenting staff member) told the council OpenGov would replace multiple systems currently managed by Tyler Technologies (Munis) — including finance, revenue, utility billing, permits and inspections — and add a public-facing 311 reporting and work-order system. "The first year is about $585,122," the staff member said, adding that about $336,000 of that is onboarding and $257,627 is the annual contract amount, "with a 5% escalator per year." The staff member contrasted those figures with a separate Tyler implementation estimate that would have required roughly $583,000 in startup and $303,000 annually.
Jeremy Nagy, the vendor representative who answered technical questions for the city, described key features: a mobile-optimized website that captures location and photos for pothole or issue reports, asset management and a field work-order app for crews, and a public portal for citizen accounts and business-license renewals. Nagy said the HR/HCM module was not generally available at contract signing but could be available soon and the city might be an early adopter. He also said the vendor will provide branding materials, signage with QR codes and social-media/print templates for outreach to residents.
Council members pressed staff on several implementation points. One council member asked whether the city would have to buy new hardware or stop in-person services; staff said existing card readers, receipt printers and cash drawers could continue to be used. Another member asked whether the city would provide an app; the vendor representative said OpenGov focuses on web-based functionality and most vendors are moving away from native apps, though third-party apps could be used to wrap the web experience.
Staff proposed a phased schedule: the 311/work-order system would start in April (this budget year) with a projected completion of other modules by Oct. 1, 2026, and a conservative full-conversion timeline of 18 to 24 months. The council voted to authorize the mayor to execute the agreement.
The agreement was authorized by voice vote; no tally by name was recorded during the meeting. The contract authorization will move to execution by the mayor and staff said they will return with further details on rollout timing, the HR/HCM module status and user outreach materials.
