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Committee advances bill to require agencies investigate complaints rather than optional review
Summary
Senator Burton’s House Bill 13‑07, which changes language from 'may' to 'shall' to strengthen complaint receipt and investigation, passed committee 8‑0. Sponsor said it improves agency efficiency and public trust.
Senator Burton presented House Bill 13‑07 to clarify that agencies receive, investigate and resolve complaints by changing discretionary language ('may') to mandatory language ('shall') in relevant statutes. The sponsor framed the change as improving agency efficiency and public trust without creating a fiscal effect.
Committee members expressed strong support, calling the bill commonsense. A motion and second were recorded and the roll call showed 8‑0 in favor to advance the bill.
