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Library board removes $1 replacement card fee, adopts updated circulation policy
Summary
The West Fargo Library board voted to remove a $1 replacement fee for lost or stolen library cards and approved minor formatting and content updates to the circulation policy after staff said the fee caused poor customer service experiences and was rarely charged (77 incidents in 2025).
The West Fargo Library board voted April 9 to revise its circulation policy to eliminate a $1 replacement fee for lost or stolen library cards and to adopt several formatting and clarifying edits.
Board Chair moved to approve the redlined circulation policy and the motion was seconded. Jenna, the library director, told the board that "in 2025, there were 77 incidences of people being charged a dollar for a replacement library card," and said the fee "is…
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