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Board hears 911 director’s February call data and discusses audio-capable cameras over dispatch workstations; ratifies larger Mercury Systems purchase
Summary
Director Frank Reyes reported February 2025 call volume and training updates; board debated installing cameras with audio at dispatch workstations to aid internal investigations, and ratified a prior $27,678.54 Mercury Systems purchase while also moving on a separate Mercury quote.
Frank Reyes, director of the Ike 911 center, gave the director’s report at the March 19, 2025 Ike Operational Board meeting, reporting February call activity and staffing changes and prompting debate over new workplace monitoring equipment.
“In February 2025, the center received 5,713 calls generating 2,736 calls for service,” Reyes said, and later reported surcharge revenues of $38,082.63. He told the board that probationary TCO Millie Annacletto completed TCO training and that TCO Felicia Delaine is in EMD training and awaiting state certification.
Separately, a board member described a proposed purchase of cameras with audio to be installed over dispatch workstations that serve the villages of Maywood and Broadview. The speaker said the cameras would help capture conversations leading up to calls and provide evidence for internal investigations: “So this purchase will provide, cameras with updated audio.” The member said the board had spoken with the union and that audio recording would be limited to workstations and would not be installed in break rooms.
Board members discussed supervisory gaps during off-shifts and argued the equipment would help protect employees and the center’s liability exposure. Some participants acknowledged privacy concerns—one board member referred to it as “big brother”—but the presenter emphasized that the cameras are intended as an investigative tool, not constant surveillance, and that union parameters would constrain where audio is enabled.
On procurement, the board considered a Mercury Systems quote dated 03/12/2025 for $9,465.03; a motion to approve that quote was made and seconded and the board opened the floor for questions. Later, under old business, the board moved and seconded to ratify a prior Mercury Systems emergency purchase dated 02/17/2025 for $27,678.54. The secretary called the roll and the chair announced the motion carried.
Other routine business at the meeting included approving the February 2025 expense report for $6,655.76 and approving the meeting minutes from Feb. 19, 2025.
Next steps: the camera proposal, which members said had union input, may require additional specification and purchase approvals; the board placed the ESRI emergency purchase on the next agenda for formal ratification.
