Motorola demonstrates Vesta Next cloud 9-1-1 system to PUC task force, highlights AI translation and evidence storage

Motorola Solutions on April 9 demonstrated Vesta Next, its cloud-based 9-1-1 call-handling platform, for a Public Utilities Commission (PUC) task-force lunch-and-learn, emphasizing streamlined telecommunicator workflows, AI translation and integrated data storage.

Jeff Tucker, senior account manager for Motorola’s 9-1-1 solutions, opened the presentation and said Motorola is "currently working to finalize the connectivity with the Lumen Intrado RFAI network for EZNET" and expects to complete that work in 2026. The company positioned Vesta Next to leverage that connectivity alongside Radius Plus, its map-and-data suite.

"We’ve made Vesta Next so that it streamlines so that we can do things in a single click," said Matt Florio, a Motorola presenter, describing a role-based, left-to-right user interface that displays only the buttons a telecommunicator needs for the current action. Florio said the approach is intended to reduce training time for new telecommunicators and to "save seconds," adding, "saving seconds saves lives."

Matt Besser, who led a live demo, showed both automatic call distribution (ACD) and ring-all roles, answering and switching between multiple calls, and handling abandoned calls. He demonstrated sending a pre-written text to an abandoned caller as an alternative to immediately calling back, and showed that browser clients can register with multiple hosts so a lost Internet connection can rehome a session and recover calls.

The presenters highlighted supervisor tools including silent observe, one-click barge-in, deafen/whisper functions, wallboards with queue-health metrics (wait time, ringing time) and the ability to send centerwide announcements. Besser displayed a supervisor monitor view that surfaces transcription and post-call summaries from Radius Plus in real time.

On AI and language support, Florio and Besser described an "interpreter agent" in beta as of April 9, 2026, that provides two-way AI voice translation. Florio noted a two-button workflow that gives an English/Spanish shortcut — "92% of the non-English 9-1-1 calls ... in the United States are English and Spanish," he said — and a broader language option that requires a few utterances for automatic detection. Presenters stressed that telecommunicators must control pacing and may need to ask callers to slow down for the bot to translate accurately.

They also described data integration: Radius Plus coalesces location sources (device-based and others), generates live transcription and summaries, stores images and video with AI-based descriptions, and connects to a CommandCentral digital evidence management (DEM) system. "This is your data," Florio said, explaining that agencies set permission and retention policies and that DEM allows agencies to restrict access to sensitive calls.

Florio noted Motorola’s recent acquisitions—Hyper, for a nonemergency AI call agent, and Exacom, for cloud logging and reporting—and said the company continues to serve a substantial share of public-safety answering points (he cited roughly 65% penetration for VESTA systems). Tucker closed the session by thanking the presenters; the host confirmed the recording will be posted to the PUC YouTube channel and said there were no additional questions.

The PUC-hosted lunch-and-learn did not include votes or formal actions. The presentation outlined vendor timelines, product features, resilience design and privacy controls for agencies considering cloud migration of 9-1-1 call handling.

Next steps: Motorola indicated the Lumen/Intrado EZNET connectivity work is expected to finish in 2026 and said agencies interested in the platform should contact Motorola for onboarding and configuration details.