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Parent tells board she filed complaint alleging bus‑driver abuse and a June incident that delayed students
Summary
At the Aug. 21 Chico Unified board meeting a parent read an email and said she filed a uniform complaint alleging months of verbal abuse by a bus driver and described an incident on June 3 when the driver allegedly turned the bus back to Marsh Junior High and held students for about 15 minutes; district staff said they could not respond immediately and asked for the written complaint.
A parent addressed the Chico Unified School District Board during public comment on Aug. 21, saying she had filed a uniform complaint alleging repeated verbal abuse of her children by a district bus driver and recounting a June 3 route incident in which the driver "turned the bus around and drove it back to Marsh Junior High, where he held it hostage for an additional 15 minutes," she said.
The commenter (listed in the transcript as a public commenter) told the board she had documented the episodes with call logs, voicemail recordings, text screenshots and correspondence with district staff, and said district personnel—specifically "Bob at Transportation" and "Tina Keane"—had been involved in follow‑up. "I filed a uniform complaint form," she said, and added she would be willing to email the board the full correspondence.
Board members thanked her for speaking and said email documentation would be helpful. The board chair noted they could not respond during the meeting: "Email is always very helpful. We can't respond at this time," the chair said. Board staff did not provide further factual findings or a report during the meeting.
The parent said she had been told the driver would no longer transport her children and that, in her interactions, a transportation supervisor had apologized and indicated the driver had admitted to many of the claims. She urged the district to be transparent about its investigation and to ensure student safety on buses.
No formal action, vote or finding was taken at the meeting on this complaint. The board encouraged the parent to provide the documentation by email so staff could follow up and, as the chair noted, the district will respond through its established complaint channels rather than during the hearing itself.
Next steps: board members asked staff to accept the emailed materials for follow up; the transcript records the parent offering to send the full complaint materials but does not record any investigative outcome or timeline.
