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Mayor's office shifts 311 to DPW, creates neighborhood liaisons and holds to no-tax proposal
Summary
The mayor's office told the council it will move the city's 311 call center under the Department of Public Works to speed responses, replace a director-level community engagement post with geographically assigned community liaisons, and recommended an FY27 budget that proposes no tax increases.
Councilwoman Marilyn E. Rossetti opened the committee's budget hearing and introduced the mayor's office presentation.
James Wolf, the mayor's chief of staff, told the committee the administration "made the strategic decision to split off 3 1 1, from community engagement and place it under DPW" to improve responsiveness and get answers to residents faster. He said the call-center manager now reports directly to DPW's deputy director and that the shift is intended to route the large majority of DPW-related calls more efficiently.
Wolf said the…
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