Quest Food Management tells Urbana SD 116 board it will retrain staff and bring in third‑party audits after health inspection

Nick Sacaro, president of Quest Food Management Services, told the Urbana SD 116 board during the study session that his company is treating a recent health‑department inspection of district kitchens very seriously.

Sacaro said Quest operates in more than 300 buildings and that while most locations are inspected twice a year, the company regards any failing inspection as unacceptable. “We know that no matter how good the food is or how strong the partnership is, if the kids aren't safe, we're not doing our jobs,” Sacaro said.

He described immediate steps Quest is taking in Urbana: onsite operational and culinary leadership, company‑led retraining for all team members at the affected locations and engagement of an independent third‑party food‑safety auditing firm to perform regular audits until the district and vendor are satisfied with results. “We are conducting retraining for all of our team members here on‑site,” Sacaro told the board.

Sacaro also said the company is doubling down on an organization‑wide food‑safety training effort affecting its roughly 2,000 employees and that Quest’s leadership has been collaborating with district officials and the health department on remediation plans. He offered to make himself available to community members who have questions or concerns.

The public comment occurred before the board moved to routine business; no formal action was taken by the board during the comment. The board thanked Sacaro and provided an opportunity for community members to follow up through district channels.

The board did not announce additional follow‑up actions at the meeting; Quest and district staff said they would continue coordination with the health department.