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License commission dismisses complaint against Build an AO House LLC after complainants fail to appear
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Summary
The Springfield City License Commission dismissed a Feb. 8, 2026 complaint against Build an AO House LLC (recorded as DBA "Irish how AO House") after complainants did not attend the March 11 hearing; the manager of record, Daniel Deneen, was present and the commission voted unanimously to dismiss.
The Springfield City License Commission dismissed a complaint filed Feb. 8, 2026 against Build an AO House LLC (recorded in the hearing as DBA "Irish how AO House") after the complainants failed to appear at the March 11 informational hearing.
At the start of the item the commission noted the business was represented and that Daniel Deneen was listed as manager of record. The chair read the complaint into the record as having been received by email on Feb. 8, 2026 and gave the licensee an opportunity to respond.
The licensee’s attorney, identified in the record as Attorney Schmidt, told commissioners that the complainants had been contacted by telephone and had received notices by email and mail but were not present in the room or on the Zoom line. "They also received notices by email and mail," Schmidt said, adding that the commission’s only evidence beyond the written complaint was an email and social-media posts. Schmidt told the panel she had spoken with the complainants by phone and received text messages, but that without live testimony or additional evidence there was little to act on.
Commissioners said they were troubled by the complainants’ absence. The chair characterized the allegations as "pretty egregious" as read into the record and several commissioners said the absence undermined the ability to proceed. One commissioner said the lack of attendance suggested the complainants were not committed to pursuing the matter and noted the inconvenience to the manager who had appeared.
A commissioner moved to dismiss the complaint for lack of in-person testimony; the motion was seconded and the commission voted to dismiss. The chair announced that the complaint had been dismissed and offered an apology to the licensee for the inconvenience.
The record as read into the meeting lists the business name and address in language that appears garbled in the transcript: "Build an AO House LLC, DBA 'Irish how AO House'" at an address recorded as "536540 Worthington Street." The commission’s action and the record reflect those transcription readings; the complaint’s factual details and the allegations themselves were not described in detail on the record during the hearing and remain not specified.
The meeting concluded with a motion to adjourn at 5:37 p.m., which the commission approved.
