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Frontline worker warns board of baggage‑handling jams, injuries and missed connections
Municipal Airport Authority Commission · March 16, 2026
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Summary
A Unify employee, Joe Kennedy, told the authority that the new bag‑belt system has produced longer jams, employee injuries and passenger delays; he urged more frontline input, collaborative problem‑solving and a dedicated plan to reduce jam response times.
Joe Kennedy, an employee of Unify who works in baggage operations, told the board the new baggage‑belt system has caused recurring jams that take longer to clear, resulting in injuries, damaged equipment and passengers missing connections.
"When it's not 9 to 5, we have to call the off‑duty phone," Kennedy said,…
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