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START reports small ridership gains, warns staffing and housing shortages threaten service
Summary
START reported roughly 10,000 more rides year‑over‑year to just over 1,000,000 but said the system is severely understaffed (14 of 20 positions filled). The airport pilot is down roughly 500 riders year‑to‑date; staff flagged wages and housing as the main retention problems.
Mike Toronto, director of START transit, updated commissioners on ridership and operations at the Feb. 2 meeting.
Ridership and airport pilot
Toronto said START’s ridership rose by about 10,000 trips compared with the previous year to a total just above 1,000,000 rides. However, he reported the airport pilot is down about 500 riders year‑to‑date and that the program is not currently meeting…
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