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State readies WA Works replacement and No Wrong Door data work to streamline WorkSource services
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Summary
Employment Security Department and partners described an agile rollout of WA Works / WorkSource platform replacements and a parallel No Wrong Door effort to enable secure data sharing and one‑stop referrals; WA Works go‑live is planned for May 19 with change management and data‑migration priorities.
Employment Security Department staff briefed the workforce board on an integrated technology program to replace two legacy systems supporting WorkSource case management and the labor exchange. "This project is to replace 2 different platforms... WA Works, which is a case management platform, and WorkSource WA, which is our labor exchange platform for Washington state," an ESD sponsor said.
Presenters emphasized an agile delivery model, extensive stakeholder participation, a strong data‑migration plan (data migration began ahead of development) and a streamlined service catalog (reduced from roughly 180 services to 74). ESD staff said the WA Works case‑management replacement will be Salesforce‑based, supported by vendor partners and is planned to go live in mid‑May. Frontline training, change leadership and a community of super‑users are in place to support adoption.
The board also heard an update on "No Wrong Door," a separate multi‑agency initiative to enable secure cross‑system data sharing and a universal referral tool to reduce duplicate intake and improve referrals across agencies and community partners. Presenters acknowledged regulatory, privacy and governance barriers but described prototypes using the state's enterprise data platform and partnerships with WATEC to explore secure linking and universal referral experiences.
Why this matters: presenters argued integrated platforms and shared data could reduce client paperwork, allow staff to focus on service delivery, and improve referral tracking so clients do not fall through siloed systems. Board members asked questions about frontline training, change management and how smaller local partners will connect to the new systems.
Next steps: ESD will continue final operational readiness activities and state partners will prototype the data sharing/referral tools, further define governance and bring additional updates as the projects stabilize.
