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Yavapai County approves one-year pilot of virtual government help desk for recorder’s office
Summary
The Yavapai County Board unanimously approved a one-year pilot to deploy a county-controlled virtual help desk for the recorder’s office to handle high election call volume, funded in part by $25,000 from Elections and supplemented by ITS; the recorder said it will limit the agent to county-controlled websites and keep transcripts for oversight.
YAVAPAI COUNTY — The Yavapai County Board of Supervisors on April 1 approved a one-year pilot of a county-managed virtual government help desk for the recorder’s office to handle surges in voter phone calls ahead of elections.
Michelle Burchill, the Yavapai County recorder, told the board the office has seven full-time staff supporting roughly 178,000 registered voters and is regularly overwhelmed during peak periods, at times seeing hundreds of calls routed to a single staff phone in a day. She described the…
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