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Police conduct review office reports steep drop in intake backlog, outlines intake reforms
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Summary
The Office of Police Conduct Review told the Community Commission on Police Oversight that intake volume and backlog have fallen sharply, that OPCR is nearing 30-day settlement compliance, and that changes to forms and intake routing aim to improve investigations and community access.
Russell Fujisawa, associate director of the Office of Police Conduct Review (OPCR), told the commission that intake volume has dropped since Operation Metro Surge and that the office is close to meeting settlement-agreement timelines for processing incoming complaints. "We only have 28 pending assignments," Fujisawa said, noting that the intake queue has dropped from about 143 in November to numbers in the high tens and low twenties in recent months. He added OPCR has been about 96% compliant with the 30‑day intake requirement so far in 2026.
Corey Harland, OPCR intake supervisor, gave an in‑depth walkthrough of how complaints enter the system and why some items require longer review. "I am the one person who sees 100% of everything that comes into OPCR," Harland said, describing channels for complaints (in person at precincts or the service center, online, mail, and phone), the new routing document known as the 3401, and how OPCR identifies jurisdiction, focus officers and witnesses, and relevant evidence such as BWCs, CAD logs and squad‑car AVL data. Harland said the office is adding conditional anonymity options to the intake form so complainants can remain anonymous yet provide contact information for follow up.
Why it matters: faster and clearer intake procedures affect how quickly complaints move to administrative investigation or other dispositions and how the city complies with oversight agreements. The presenters said the earlier backlog of roughly 110 administrative investigations has been reduced substantially and that only a small number remain pending for scheduling.
Commissioners pressed staff on where community members can file complaints and how anonymity will work. Commissioner Smith asked whether community sites such as the Unity Community Mediation Team can serve as drop‑off points; Fujisawa replied those sites can accept materials but that final intake processing must be completed by OPCR staff. In response to a question from Commissioner Kennedy, Harland described form changes: new checkboxes will allow complainants to choose whether they will provide contact information, remain entirely anonymous, or remain anonymous but be willing to be contacted.
The presentation also flagged practical intake challenges: inconsistent naming of officers in complaints, timeline errors, and the need to locate relevant camera or AVL data. Harland emphasized the office’s aim to identify specific policy violations rather than broad allegations when preparing the 3401 routing document for supervisory review.
The clerk received and filed the OPCR report.
