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Seattle IT outlines three-year work plan, performance metrics and AI approach; CTO Rob Lloyd to depart
Summary
Seattle IT presented its organizational redesign, new performance metrics (customer satisfaction, project success, service reliability, employee engagement), an AI plan focused on augmentation, and cybersecurity upgrades; CTO Rob Lloyd announced his upcoming departure and council members thanked his leadership.
Seattle IT briefed the Governance and Utilities Committee on March 12 on an updated organizational structure, a three-year work plan and new performance metrics intended to improve delivery and accountability across city technology services.
Chief technology officer Rob Lloyd and senior staff described a shift toward defined strategic "pillars" (maintain, projects, assess/plan), a dashboard that tracks assignments and due dates, and four core performance measures: customer satisfaction, project success, service reliability and employee…
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