Lifetime Citizen Portal Access — AI Briefings, Alerts & Unlimited Follows
Committee approves amendment to continue SoCal 511 service through 2031; RCTC share $940,731
Loading...
Summary
The committee approved Amendment No. 1 to the regional SoCal 511 agreement to extend service through June 30, 2031; staff said Riverside County's share of the extension is $940,731, with annual cost increases of about 3% and future interface modernization under an LA Metro RFP.
Hannah Sawalha, senior management analyst for commuter and motorist assistance programs, presented Amendment No. 1 to the existing agreement among RCTC, SBCTA and LA Safe to continue participation in the regional SoCal 511 traveler information system through June 30, 2031.
Sawalha said the commission’s share for the extension period is $940,731 and that costs in the agreement will increase by about 3% annually. She explained that RCTC joined a regional platform with LA Safe in 2022 and that a current LA Metro request for proposals aims to modernize the 511 phone, website and mobile applications. The amendment allows RCTC to continue sharing system costs across partner counties rather than operating a standalone system.
Commissioner questions focused on call volumes, the physical location of call-center operations, and whether roadside assistance currently operates in Riverside County. Sawalha said Inland Empire users produce roughly 5,000 phone calls per month and that motorist assistance is provided in LA and Orange County but not in Riverside; a motorist-assistance option for Riverside may be considered after completion of the motorist-assistance study.
The committee moved, seconded, and approved Amendment No. 1 by roll call.
Why it matters: continuing participation in SoCal 511 preserves regional traveler information services for Riverside County residents and enables cost sharing for system operation and future modernization.
