Fullerton approves three‑year IT management contract with Infiniti Technologies, staff cites $1.6M annual savings

The Fullerton City Council authorized the city manager to execute a three‑year professional services agreement with Infiniti Technologies to provide IT management services, with an initial annual cost of approximately $2,021,292 and a transition overlap cost of $336,882.

Staff said the city’s prior provider, Glassbox Technology, had been providing emergency and ongoing IT management after a 2020 cybersecurity incident and that the current annual cost with Glassbox is roughly $3.6 million. In presenting the recommendation, the staff presenter said the new contract represents a roughly $1.6 million annual savings while maintaining required service levels.

Kim Caudrey, who introduced the item for staff, told the council the city conducted a competitive RFP process assisted by a consultant and the IT manager from a nearby city and selected Infiniti as the best overall value. She said transition and onboarding would begin May 1 and Infiniti would assume full IT management on July 1, 2026.

Mohammed Ahmed, introduced at the meeting as CEO of Infiniti Technologies, said the company would begin with an assessment to align staffing, hardware and software needs and to avoid surprises during transition: “One of the things we're gonna do right away is do an assessment,” he said, explaining the approach used for other municipal clients.

Council members asked detailed procurement and service‑level questions; staff said optional future services would require council approval and that the contract includes two one‑year extension options. The council approved the agreement on a roll call vote.

What's next: staff will begin the transition overlap period on May 1, provide for continuity of operations through June 30, and bring periodic updates on onboarding and any implementation issues to the council.