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County welfare office credits tech upgrades and training for faster benefit processing
Summary
The director of Citizen Services said internal changes — a 'We Care' case‑tracking system, computer upgrades and a trainee hiring program — helped Essex County improve SNAP and Medicaid timeliness despite roughly 80 vacancies in the department.
Anibal Ramos Jr., director of the Department of Citizen Services, told commissioners that the county’s welfare operations have improved performance measures even while carrying significant vacancies.
Ramos said the department currently has about 82 vacancies but has reduced backlogs and improved SNAP timeliness to ‘‘over 90 percentile’’ through…
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