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UNR professor urges active listening, dialogue skills to address 'wicked problems'
Summary
Dr. Amy Payson of the University of Nevada, Reno, presented a framework for deliberative civic engagement—active listening, paraphrasing and open questions—to help the advisory board and residents discuss polarizing local issues, including the park-lighting debate.
Dr. Amy Payson, an associate professor of communication studies at the University of Nevada, Reno, gave a presentation to the North Valleys Advisory Board on techniques for productive civic dialogue and deliberation to address complex “wicked problems.”
"This is really what democracy looks like," Payson said, praising resident…
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