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Residents press village on online payment surcharges and how meeting notices are posted
Summary
During public comment residents asked whether online payment surcharges are paid by customers or retained by processors, how mailed checks differ, and whether meeting notices are sufficiently publicized; staff said the surcharge is paid by the payer, the village receives payments, and clarified how agenda headings carry over between posted agendas.
Residents used the public‑comment period to press staff on practical issues affecting everyday transactions and public notice practices.
One resident voiced confusion about how online payment surcharges work, asking, “So if I pay online, will will this say a $100?” and whether a credit‑card payment adds a surcharge on top of the payment. The clerk answered that the surcharge is paid by the person making the payment and that the village still collects the underlying payment; staff said there is one surcharge applied and the system records the transaction.
The same exchange included concern about third‑party processors and vendor practices: a resident asked whether the village would contract with companies that “fail to pay their employees,” and sought assurance about vetting vendors. Staff said the village uses an updated payment system and that many routine transactions will continue to follow department processes.
Separately, a resident asked how meeting notices are publicized and whether notices are advertised weekly or posted once a year on the website. Staff clarified that minutes and meeting notices are posted on the website and that some agenda headings (for example, a public‑comment heading) may carry over from previous agendas even if no comment is scheduled for the item.
The transcript records staff saying a new online public‑information request portal has been launched and that requests are routed to the appropriate department; the board did not take a formal vote on changes to payment processing or notice rules during the portion of the meeting covered by the transcript.
Next steps: staff indicated the technology is newly in use and that questions about vendor contracts and payment processing would be handled administratively or through future agenda items if policy changes are proposed.
