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Human Services Board urges clearer notices, outcome tracking and staffing review
Summary
The Human Services Board recommended improved petitioner-facing materials (including a short explanatory video), better tracking of appeal outcomes and a review of staffing and processes to reduce delays; board staff said limited FTEs constrain those reforms.
The committee heard from Joe Reiner, chief hearing officer for the Human Services Board, who described a set of recommendations to improve how appellants and petitioners experience administrative appeals.
Reiner said the board wants to give petitioners clearer written and digital materials about the appeals process and suggested creating a short explanatory video. "I think the…
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