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Residents press county on Florida Public Utilities billing and customer service; commissioners agree to send recording and letters
Summary
At a Jackson County commission meeting residents described billing delays, high reconnection fees and poor call‑center response from Florida Public Utilities; the board voted to send a recording to regulators and to prepare letters urging improved local service and oversight.
Residents and county officials used a public‑comment and discussion item at the Jackson County Board of County Commissioners meeting to press Florida Public Utilities (FPU) for better customer service and clearer billing practices.
Staff told commissioners that FPU will host two customer care days in May and plans to install a kiosk at city hall to help customers make payments more quickly. But speakers from the public and several commissioners said those steps fall short of fixing systemic…
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