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LDCRO says it has handled ~750 complaints; 58% of job offers found valid in decisions
Summary
Sheryl Fisher reported the Light Duty Complaint Resolution Office opened in Sept. 2024 has handled roughly 750 complaints (748 completed as of March 10); where decisions were issued about 58% of offered light-duty jobs were found valid and 42% not valid; state-fund complaints averaged 8 business days to resolve and self-insured averaged 23 days, with improvement to ~4.5 days in January 2026.
Sheryl Fisher, chief of claims, presented an update on the Light Duty Complaint Resolution Office (LDCRO), a central unit established in September 2024 to resolve disagreements about light-duty job offers.
Fisher said the office had received about 750 complaints and completed 748 as of March 10. Of the complaints where the office made a decision, approximately 58% of job offers were found valid and…
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