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AssureCare demos CCM tasks; LCAs report missing InReach queue access
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Summary
AssureCare staff walked LCAs through the CCM task pane and reassessment workflow; LCAs across regions reported they could not see the InReach assessment queue, and staff advised submitting help‑desk tickets and committed to follow up. Department announced the first LCA CCM training on April 16.
AssureCare representatives demonstrated the CCM (Care Coordination Management) task dashboard and explained how system-generated tasks and reassessments are triggered, while multiple local contact agencies (LCAs) reported that they lack access to the InReach assessment work queue.
Brianna (AssureCare) showed that tasks default to items due today or overdue, that initial Individual InReach assessments are system-generated for the active LCA when a nursing facility placement is recorded, and that the system will create an in‑reach reassessment task five months after the initial assessment to prompt the six‑month reassessment. "Once that initial assessment has been completed, in 5 months the system will create an individual in reach reassessment task for the LCA, as this assessment needs to be done every 6 months," she said.
Multiple LCAs raised that they do not see the InReach assessment queue for their regions (several speakers from Region 2A and Region 3A reported missing access). Vanessa advised participants to contact the CCM help desk and suggested that multiple calls will create a spike that prompts investigation: "I'm gonna put that into the q and a... all of you who can't see that queue, call in. That way it's gonna cause a spike, and it's gonna get investigated as to why you can't see that queue." Meeting hosts said they are tracking previously submitted tickets and will follow up with support vendors and GainWell to get status updates for unresolved issues.
The department also announced the first new LCA CCM training on April 16, a quarterly, LCA‑focused session to walk through the system and answer questions. AssureCare staff encouraged attendees who still lack access to email the support contacts and provided to follow up offline when needed.
What to watch: the department offered to verify queue access for affected LCAs and to provide updated guidance; LCAs were asked to submit help‑desk tickets, and staff will report back on ticket resolution and CCM queue configuration.
