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Chester County details 9-1-1 operations and explores accepting photos, video from callers
Summary
At an April 8 commissioners meeting, Emergency Services Director Bill Messerschmitt said Chester County 9-1-1 answered about 1,000 calls per day in 2025 and is exploring software and policy changes to accept photos and video from callers; commissioners praised telecommunicators and approved related agenda items.
Bill Messerschmitt, director of Chester County Emergency Services, told the Board of Commissioners on April 8 that the county’s 9-1-1 center is the single public-safety answering point for the county and operates year-round with 72 full-time telecommunicators and nine management and support staff.
Messerschmitt said Chester County answered roughly 1,000 calls per day and that in 2025 the center handled more than 363,000 phone calls and dispatched about 594,000 incidents. "We operate 24 hours a day, 7 days a week, 365 days a year," he said, describing sections for operations, training and quality assurance that support…
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