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Mesa Fire’s social‑services outreach credited with cutting repeat 911 use in case examples
Summary
Mesa Fire Medical staff said a social‑services referral program targeting frequent 911 users reduced calls for many clients (mean ~45% reduction in analysis; case example fell from 11 to 3 calls). Council asked for follow‑up data on conversion rates and per‑call costs.
A department social‑services lead told the council the Mesa Fire and Medical Department has an on‑agency social‑service team (two social workers and an intern) that manages referrals from crews for people who repeatedly call 911. Staff said they define a frequent utilizer as someone who calls 911 more than three times in 90 days and that they run a pre/post 90‑day analysis to measure effect.
The presenter said the program’s average reduction across cases is about 45 percent after intervention, with cited examples…
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